You may return non-freight, new, and unopened items within 30 days of delivery for a refund. We'll also refund the shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
All Ohaus products are non-returnable and non-refundable.
For FLIR items, it can be returned with a 10% restock fee if it is unused and unopened. If the FLIR carton is opened, marked on, or has any label applied to it, the restock fee is 25%. If the FLIR item is opened and / or used in any way, the FLIR item will be shipped back to you with no refund.
For items that shipped freight, and are new, unopened, and within 30 days of delivery, we may approve a return but we will not pay for the return shipping costs and we will not refund the original shipping costs.
All returns must be requested within 30 days of delivery date and may be subject to a restocking fee. Some items, such as FLIR products, are subject to a restocking fee if returned. All custom-made products are non-returnable and non-refundable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply email us at firstname.lastname@example.org. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Cancelations of an order will be subject to a 5% cancelation fee, unless delivery will be longer than stated on our website.